Event Day and Time Description
Wednesday Pre-Conference Breakouts
12:00PM - 12:45PM CCC
Steve Blakely & Jenny Burke
Doug Schlueter
Bradley Tyberg
1:00PM - 2:00 PM
Developing & Training Women in the Industry
Led by Jenny Anderson, ARMS Business Solutions with: 
US Panelists:  Wendy Murray - CARSTAR Murray's and Sheila Samuel - CARSTAR Ideal 
Canadian Panelists:  Cathy Shirtliff - CARSTAR Peterborough & Markham and Esther Cantafio - CARSTAR Edmonton North, Edmonton East & St. Albert
2:15PM - 3:15 PM
Developing a Smokin’ Hottt Culture
Mike Jones, President & Master Trainer, Discover Leadership Training
Thursday Canada US
10:30AM - 1:15PM RSA Nationwide
Gore Farmers
Intact State Farm
Friday Operations Breakouts
Please select one option per session
Option 1 Option 2
10:30AM - 12:00PM
Marketing & Development
Brandon Eckenrode, CREF & Chris Davis, SIMMs
Estimatics Best Practices
LJ Burns & Marty Smith
12:00PM - 12:30PM L  U  N  C  H
12:30PM - 2:00PM
Solving Your Personal Technician Shortage
Paul Gage, Owner & President, Performance Training Consultants
Business Leadership and Improvement Ideas
Paul Webb, Founder & Elle Artison, CEO, A Division of Paul Webb Training, LLC
2:00PM - 2:30PM B  R  E  A  K
2:30PM - 4:00PM
Improving Customer Service
Rosie Queen, Tracy Tuckett, Jennifer Paulino & Madison Gates
Hard Stop/QC Process
John Burns & Mustafa Rajab